Do you have a question? You will probably find the answer below. If not, you can contact us by email or by phone at 0033 (0)5 64 10 20 20.
What health measures have been put in place?
When we reopened our sites after the first containment, we obtained a DEKRA certification, to ensure the highest level of hygiene and sanitary quality. For more details you can visit our dedicated page: Our health measures
Does the insurance cover me in case of COVID?
Absolutely. There is a COVID-19 guarantee which covers you in the event of COVID illness, a quarantine following a positive COVID test or if you are in contact with a quarantine, subject to presentation of proof.
Do I need to bring my own blankets, sheets and pillows for my stay?
All our accommodations are equipped with blankets and pillows. *
* Due to the coronavirus pandemic, this establishment is taking measures to ensure the safety of its guests and staff. As a result, some services and facilities may be reduced or unavailable.
What to do in case of administrative restrictions related to COVID-19?
For any of the following events occurring before the date of arrival or during the stay (preventing the stay):
- Closing the borders
- Administrative closure of the campsite
- Limitation of travel to a number of kilometres that does not allow you to come to the campsite
The campsite will issue a voucher for the amount of the unused nights or the amounts paid, valid for 18 months. *
* except for new government regulations concerning the management of COVID-related cancellations
The amount of my credit is higher than the price of my new stay. How can I do this?
The sum of your credit can be used on a next reservation or on the spot (bike rental, bar, restaurant ...)
How to book?
You can book :
From our website www.seagreen-campings.com or by calling our central reservation office from Monday to Friday from 9am to 6pm and on Saturday from 9am to 5pm (local call rate).
Your reservation becomes final after payment of the 30% deposit of the stay, payable by credit card at the time of booking. All reservation requests must be accompanied by the payment of the deposit.
See our General Terms and Conditions of Sale.Which low season cards do you accept?
We are not able to give you the number of your pitch before your arrival. However, it is possible to send us your placement wishes when you make your reservation (side by side, shady pitch...) so that we can take them into account. This can never be guaranteed.
Your request for a specific location can be applied with a supplement of 40 euros depending on availability.
Can I choose my location?
When you make your reservation, you can indicate the number of the pitch you want. This option is subject to a charge of 40 euros.
In case of a reservation by internet, you can specify the desired pitch number in the "comment" section. On receipt of your reservation, we will add the option to your file, which you will have to pay to us afterwards.
If the pitch is not available, the campsite will contact you to offer you another pitch.
Where can I find detailed rates for a campsite?
Enter the dates of your stay in the search engine on the home page of our site and let us guide you. In a few moments, you will be able to find the amount corresponding to your stay. You can also contact us by telephone on 05 64 10 20 20, our team is at your disposal to advise you.
You can also find our complete price list in the CONTACT & ACCESS tab of the website.
What are the Sea Green tariff advantages?
Benefit from special rates, granted by your company or your Works Council in low and high season.
To take advantage of your loyalty points, please contact us by phone when you make your reservation. A 5% discount will be applied and can be combined with current promotions.
Can I pay for my stay with VACAF vouchers?
Our campsites do not accept VACAF vouchers
What do our prices include?
The prices indicated are valid for the current season. They include the accommodation booked but also :
- The animations
- Access to the pool and facilities
- Access to sanitary facilities
How can I change my booking?
The customer can ask for a change of his stay in the same campsite (dates, type of accommodation) by written request to the campsite (mail or e-mail), subject to availability, at the latest 15 days before. No postponement will be accepted for the following season.
Any difference in price at the time of the change between the old and the new holiday will be charged to the client. If the new holiday is cheaper than the old one, no refund will be made for the difference.
I have a major impediment, what can I do to cancel my stay?
- Notify the campsite or the reservation department of your withdrawal or early departure by e-mail
- You must declare your situation within 10 days of the event:
- By internet : http://www.campez-couvert.com/sinistres
- By e-mail : sinistres@campez-couvert.com
- By mail : Gritchen Affinity
27 rue Charles Durand – CS70139 – 18 021 Bourges cedex - France
- You will need to send them the cancellation invoice and proof of your reason for cancellation. You will be reimbursed within 72 hours of receiving your file.
Please note! This insurance is offered through a third party. After notifying the campsite of your withdrawal or early departure, you are responsible for declaring your situation to the insurer.
I want to take out insurance or a cancellation guarantee for my trip?
- By telephone, you can subscribe to this option by telling us.
- By internet, you can select this option when making your reservation.
- It must be taken out at the time of booking.
What to do in case of a dispute?
If, despite our best efforts to ensure that you are fully satisfied, you have any complaints, we ask you to inform the person in charge of reception immediately.
And if necessary, send us your complaint to the head office at the following e-mail address reclamation@seagreen.fr
Are children included in the capacity of the accommodation or pitch?
All children, including babies, are counted as part of the capacity of the accommodation or pitch for safety and insurance reasons. The maximum number of people stated in the cottage must not be exceeded.
Can I park my car on my pitch?
Only one vehicle is allowed per pitch (except on some campsites).
Depending on the campsite, the vehicle may be parked directly on the plot or in an adjoining car park provided for this purpose.
I am going to arrive late, after the closing time of the reception, will I be able to access my pitch or my accommodation?
In case of late arrival (after 7 p.m.), please inform the campsite reception so that they can explain the late arrival procedure.
Please bring your vehicle registration number with you.
What administrative documents do I need to provide on arrival?
You will be asked to provide the following documents:
- Your voucher
- The identity cards of the participants, or failing that a family record book
Which swimming costume is accepted at the pool?
For reasons of hygiene, swimming shorts and Bermuda shorts are not allowed.
We only accept briefs and boxer shorts for men and one or two piece swimming costumes for women.
What are the opening and closing dates of the campsites?
You can find the opening and closing dates of the campsites in the CONTACT & ACCESS section of our website or on the homepage.
What should I do if I have not received the booking confirmation or exchange voucher?
Check the spam folder in your mailbox.
If you have not received anything, we invite you to make a request so that we can send you the documents by e-mail.
Warning, in the case of a reservation after 6 pm, you may receive the confirmation email the next morning.
Are pets allowed? ?
We accept animals under the following conditions:
- 1 Animal per accommodation
- Outside categories 1 and 2
- Less than 20 kg
The supplement for your pet is 7€/day.
In the campsite, animals must be kept on a leash, must not be left alone in an accommodation and must have their vaccination certificate up to date.
What are the arrival and departure times and days?
- For rentals :
- Arrival from 3pm
- Departure before 10am
On all our campsites it is possible to arrive from Monday to Sunday in low season.
In July/August, during the summer season, departures and arrivals are on Wednesday, Saturday and Sunday. - For pitches :
- Arrival from 2pm
- Departure before 12 noon
Arrivals and departures are possible from Monday to Sunday, even in high season.
Are the rentals equipped with heating and/or air conditioning?
All mobile homes are equipped with a heating system. Some are equipped with air conditioning. The technical data sheet for each accommodation is available on our website and our holiday advisors can provide you with information about this at the time of your booking.
Are the facilities accessible to people with reduced mobility?
All our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (steep slopes, stony paths, etc.) can make it difficult to move around on certain campsites.
Some of our campsites have specially designed accommodation for people with reduced mobility:
- The Cala Llevado****
- The Emeraude****
- The Grenettes****
- The Cigales***
For more information, please contact our central reservation office at +33 (0)5 64 10 20 20
Will I have to pay a deposit during my stay?
In order to facilitate your arrival and to limit contacts, a deposit will be requested before the beginning of your stay. This deposit must be paid by telephone, up to a maximum of 250€. This deposit is a simple credit card imprint and is not debited from your account.
The deposit can also be made on site at the time of arrival by bank cheque.
The entirety of this deposit will be returned to you no later than 15 days after your departure if the accommodation is left clean, after deduction of the indemnities retained for any damage caused, unpaid services, loss of keys given on your arrival.
Is it possible to set up a tent next to the mobile home or on a pitch?
For safety and insurance reasons, it is not possible to put up a tent on the pitch. However, if the campsite offers it, you can rent a bare pitch to pitch a tent.
What payment methods do you accept?
- Credit card (except American express)
- ANCV holiday vouchers
- Bank cheque
- Cash (on site only)
- Bank transfer
With the exception of credit card payments, the above payments are accepted no later than 30 days before the date of arrival.
After this period, only credit card payments will be accepted.
Pay for my stay :
When :
A deposit of 30% will be requested at the time of confirmation of the stay.
The balance of the stay must be paid at the latest 30 days before your arrival at the campsite.
How :
You can pay the balance of your stay directly from our website www.seagreen-camping.fr by clicking on "My account", you will need your file number starting with "2022" as well as the email address used for the booking.
By bank transfer, indicating the name of the campsite and your file number in the comments.
By holiday vouchers or bank cheque to the following address Central Reservation Office SEA GREEN, 14 Avenue Descartes - Parc Fontaudin, 33370 Artigues-Près-Bordeaux
We advise you to send it by registered mail.
How do I use my COVID credit?
By telephone :
Credit notes (following the closure of establishments) can be used for 18 months. After this period, they will be reimbursed upon written request.
You can contact one of our travel consultants on +33 (0)5 64 10 20 20 to arrange the date and place of your next stay.
Please note that you will not be able to make these changes directly on our websites.
